Shipping Rates
La Gentile Delivery
All our orders are shipped by GLS or PostNL, this depends on your region. We make every effort to deliver your order within 1-2 business days of receiving payment. All orders placed before 12 a.m. (Monday through Friday) go out the same day and we aim for next day delivery within the Netherlands and Belgium. Orders received on weekends or national holidays will be processed the next business day. Unfortunately, we cannot offer overnight shipping at this time.
If you order an item with a longer delivery time in combination with a stock product, we will wait until your order is complete before shipping it to you.
For Europe the expected shipping time is 2-3, 4-6 or 8-12 business days, depending on your region. If you have an urgent request please email us so we can ship by express.
Please note that this information is an indication and that we cannot guarantee any delivery time based on this information. Delivery time delays still occur due to different reasons.
Delivery outside EU
All packages shipped to countries outside of Europe are shipped insured.
For missing packages to countries outside the EU, we apply the points below:
- we are not responsible for missing packages to shipments outside the EU.
- Missing packages will only be refunded if reimbursed by insurance.
- While the investigation is ongoing, it is not possible to get a refund or receive a replacement product.
For damaged packages to countries outside the EU we apply the following points:
- we are not responsible for damages caused during the shipping process to shipments outside the EU.
- Damaged packages/items will only be refunded if reimbursed by the insurance company.
- It is not possible to get a refund or a replacement product during the investigation.
Shipping Costs Regular Orders
Within the Netherlands and Belgium shipping costs are €4.50 and free for orders over €50,00, to Germany the shipping costs are €4,95 and free from €100. For other EU countries the shipping costs are between €4,50 and €25,00. Shipping costs to the UK are £10,00 and are free on orders over £150,00, shipping to all other countries outside Europe are €25,00.
Upon arrival of the goods in your country, local import duties and customs fees may be charged. These charges are the responsibility of the recipient of the package. Unfortunately, we have no control over these charges and cannot tell you what the cost will be, as customs policies and duties vary greatly from country to country.
If the package is returned to sender for any reason, we can resend the package. the additional shipping costs must be paid by the customer.
Shipping Costs Furniture
Shipping Large Furniture within EU: €30,00
Shipping Large Furniture to the UK: £75,00
Shipping Large Furniture US, Mexico, Canada: PostNL Domestic $150,00
Shipping Large Furniture US, Mexico, Canada: GLS - Fedex €200,00
The shipping costs of Large Furniture to all other countries outside the EU are €175,00.
Delivery & Returns Furniture
Charlie Crane and Moonboon are being sold under drop-ship terms. Do you wish to cancel your order of any of these brands? Then you must inform us within 48 hours after placing your order. After that it is no longer possible to cancel your order.
All furniture sold under drop-ship conditions is ordered by La Gentile from the manufacturer within 48 hours of receiving your order. After which it may take another 1 to 2 weeks before your order is actually shipped.
Returns of any of these brands will not be accepted. Complaints will of course be dealt with, unless those complaints originated with the carrier.